Knit People is a cutting-edge online payroll, HR, and health benefits service designed to support small to medium businesses and entrepreneurs. We streamline administrative tasks, so our clients can focus on meaningful work. As our Payroll Specialist, you will collaborate with the Operations, Sales, and Product teams to improve Knit's processes and ensure that all clients receive exceptional service.
As our prospective Payroll Specialist, you will be working closely with the Operations, Sales, and Product teams to improve Knit’s processes and ensure that all of our clients have a fantastic customer experience!
Job Description
- Provide support and troubleshooting to our clients
- Manage the on-boarding of new clients
- Organize projects across multiple departments to meet key deadlines
- Become a platform expert able to teach others all the nitty gritty stuff
- Responsible & fully accountable for the payroll & audit function of multiple clients.
- Responsible for scheduling and running the assigned client payrolls by following standard operating procedures.
- Maintains complete and accurate client profile notes as well as processing instructions for each client
- Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
- Initiate pre and post production calls with a clients
- Performs quarterly & year-end audits including file review
- Provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues.
- Provide input and create strategies as to how we can make our client’s experience even better
- Collaborate in improving organization-wide processes to help us scale
Who will be successful in this role?
- A life-long learner who prioritizes learning and development and wants to get better everyday
- A strategic thinker and problem-solver who can overcome challenges, on-the-fly, in a thoughtful and meaningful way
- Be team players who recognize that building a company requires a collaborative effort
- A person of high integrity; who gets things done while also doing it the right way with a customer-first attitude
- An advocate with a passion for people & culture, health & wellness and driving innovation
What we hope to see in your background:
- 1-2 years of experience in payroll and benefits management
- Bookkeeping and accounting experience is a plus
- PCP or CPM certification is a plus
- Strong Microsoft Excel skills
- High degree of organization and attention to detail
- Strong sense of ownership and commitment to working quickly and accurately in a fast-paced environment